FAQ of Pearl Palace Heritage

0. What documents do I need to carry to the hotel to ensure a quick check-in?

You need to carry the confirmation e-mail/ booking ID sent to you at the time of booking and any of your ID proofs that should have your address and photograph. These include your passport, Aadhaar card, driving license and voter’s ID card. Please note that PAN card does not qualify as an acceptable ID proof.

1.What are the different modes of reservation/payment and what is your cancellation policy?

Thank you choosing our hotel. Please find below the sales conditions related to your booking: We accept Visa, Master Card and various Indian Net banking. For confirmed guaranteed reservation we advise you to book through (A) Pay On Arrival – Credit card details as guarantee. (B) EBS – Online Payment Gateway. Indian government GST is 18% – effective July 1, 2017.

*Credit card details as guarantee. We will not charge from your credit card. A one rupee transaction will conducted to check the authenticity of your card – which then will be refunded immediately. It will reflect in your bank statement.

Cancellation policy for Pearl Palace Heritage. Please read – these policies are strict to keep rooms available for guests who intend to actually stay with us. All hotels in Jaipur experience a large number of false reservations and use similar policies. We apologize but feel our policy is fair to the traveler to Jaipur. As always contact us if you have any problems in your travels or would like to change or rearrange your reservation.

1. Prior to 15 days of check-in date, no cancellation charges will be levied.

2. 15 days to 3 days of prior to check-in date, a cancellation charge of the amount of 15% of total booking will be charged.

3. Within 3 days prior to check-in date, a one day retention will be charged if guest informs us through email before 12:00 noon of arrival date about room cancellation .

4. In case of no show with no communication about cancellation full booking amount we be charged.

Guaranteed reservation room will be held for the guest till next day 6:00 am of arrival date.  After which it will be treated as no show booking.

5. In case of dates change existing booking needs to be cancelled, see cancellation policy. Reservation of rooms on new dates will be subject to availability.

Any refund will be returned only to the SAME Credit Card account/bank account or through EBS payment gateway or any other method which was used to send the advance. It may take up to 14 working days to refund the amount from the date of cancellation email.

As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa. All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card. PAN Card is not acceptable as proof of ID as per new (2015) government rules.

 2. Do we book over the telephone?

Yes you can book your room by calling 2-3 day in advance at our Mobile -09829404055or Landline 0141-2375242 / 4106599 After confirmation on telephone by us, it is most important to call us on the date of check in before 2:00 p.m. if arriving after 4:00 p.m., in order to retain your booking. Please don’t send same day an email or SMS as it is possible we miss your email/SMS.

* For all cancellation requests, please send an email to reservation@pearlpalaceheritage.com

 3. Do you accept credit cards?

We accept Visa/Master debit/credit Card and bank transfer for online booking. If payment is made by credit card 2% extra is charged on the bill at the time of departure (not incase of advance online payment).

 

4. Is breakfast included in the price?

Room rates don’t include breakfast, you can enjoy breakfast from our a la carte menu and pay accordingly.

 

5. We are coming with 1 (or more) child, can we add an extra bed in the double room?

The stay is free for children under 8 years old with existing bedding. Children above 8 years will be charged as additional guest.

 

6. Do we pay extra if we do not ask for an extra bed?

Yes we charge for additional persons (above 8yrs of age), irrespective of whether you ask for extra bed.

 

7. What is the maximum number of additional persons per room?

We recommend* Suite room -1child and 1 adult.*Luxury room (double) -1 child or 1 adult

 

8. Can I book a specific room?

We will try to accommodate your request but it is on subject to availability.

 

9. Can I book a room with a balcony?

We will try to accommodate your request but cannot guarantee it ,as we have limited number of rooms with balconies.

 

10.What about Train or Bus station pickup?

For smooth transfers please provide your arrival details clearly .For complimentary pick up from bus and railway station between 8.00am to 11.00pm only the guest is required to call us after arriving at Jaipur station as Trains & Buses can be late from their scheduled arrival time.(A)Train pickup from platform No1 outside Re-Fresh Restaurant .(B)Bus terminal (Sindhi camp) platform No 3 near tourist information bureau office.

 

11. We know arrival transfer is free from Train /Bus station (8.00am till 11.00 pm only) but what about departure transfer?

You can use our services at a reasonable cost.

 

12. What about Airport pickup ?

For Airport transfers provide us with your Name , Flight number and time of arrival. Charges for the same are (i). Rs 450/- (Hatch back – 3 People) (ii).Rs 600/- (SUV-6 People) .Driver will meet you just outside glass exit door with hotel placard .

 

13. Can we request for twin bed room?

Yes you can send in your request for a twin bed room and we will accommodate your request subject to availability.

 

14. What about late night check-in?

For late check in we recommend guests to pay advance by one of the payment methods listed in the first FAQ, in-case of reservation request or telephonic booking, the guest will have to call on the day of arrival before 2.00 pm to confirm the time of arrival. Failure to do so will lead to cancellation of the booking.

 

15. Do we book rooms through any travel agent or other booking sites?

We are not affiliated with any travel agent.

 

16. Is any tax or services charges additional?

Room tariff is exclusive of any taxes. Indian GST is 18% for rooms in the price range of Pearl Palace Heritage.

 

17. Do you allow Pets?

Pets are not permitted in the hotel.

 

18. At what time can I check into my room?

Check in time: 12:00 noon, Check out time: 11:00 a.m.

If you arrive in the morning and your room is available before 12:00 noon, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City or enjoy the Peacock rooftop restaurant at our sister hotel Pearl Palace about 300 meters. away for which a free shuttle service is available anytime.

 

19. What are front desk hours?

The front desk is open 24hrs everyday.

 

20.After I arrive, can I choose the room?

After you arrive we will show you the vacant rooms and you can then make your choice.

 

21.At what time do we have to check out from the room?

Check out is at 11:00 AM . If you have a late train or flight to catch we will be happy to store your luggage till you leave.

 

22.What are the communication facilities available?

You can make national/ international calls from the front desk .We also have wired internet and Wi-Fi.

 

23. May I smoke?

Guest Rooms and Suites are Smoke-Free. Our rooms contain original works of art which may be damaged by tobacco use. If you are a smoker – please arrange for a room with a private outdoor balcony. We invite you to smoke on the balcony. There will a cleaning fee if we detect smoke damage in our rooms.

 

24. I’m leaving early, can I check out the night before I leave?

We request our guests to settle their bills the previous night if they are checking out before 8:00 AM for convenience.

 

25. How much should we tip?

If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the tip box at the front desk but it is not mandatory. The collections of the tip box are distributed among the hotel staff, not including restaurant staff.

 

26.Can you keep my luggage when I leave the room?

Yes ,you can leave your luggage with us.

 

ABOUT THE ROOMS

27.What is an air-conditioned room ?

An air conditioner uses the refrigeration cycle to cool the room. The temperature in an air-conditioned room can be controlled going down up to 16 degrees .

 

28.Do you have en-suite toilets?

All our rooms have en suite toilets .

 

29.Is tap water safe to drink?

We strongly recommend that you drink bottled water.

 

30.Do you have TV in the rooms?

We have installed Satellite TV in all the rooms, which gives you plenty to choose from.

 

31.Can I have breakfast/meals in my room?

Yes, we have room service. You can also dine at our popular Peacock rooftop restaurant at Hotel Pearl Palace. Ask for free shuttle service at reception anytime.

 

32. Do you have heaters in your rooms ?

All our rooms have air conditioners with both heating in winters and cooling in the summer months.

 

Hotel Location

33.How far are you from the city centre?

We are about 3kms.from the City Palace area and about 1km.from the railway station and bus station.

 

34.Are ATMs close to the hotel?

There is one ATM about 100 meters away, near Chocolate Boutique and there are two ATMs on Ajmer road about 200 meters away.

 

Other Facilities

 35. Does the hotel have a doctor on call?

Yes- we have doctors on call, who are recommended in the guidebooks.

 

36.Do you arrange tours?

The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.

 

37.Do you have laundry service?

Yes, please give your clothes at the reception before 9.00 a.m for same day delivery in the evening. We recommend dry cleaning for expensive, valuable garments and avoiding ordinary wash for such clothes.

 

38. Do you have free parking?

Yes we have free parking at the owner’s risk.

 

39.Do the drivers send for pickup from the bus/train station and airport belongs to the hotel ?

No, they don’t. We hire drivers for pickup. They are not employed by the hotel or in anyway attached to the hotel. We take their services as and when required at a nominal fee. If any driver tells you that he is attached to the hotel please don’t believe him.

 

40.Do the auto rickshaws (Tuk-Tuk)and taxis standing outside the hotel belong to the hotel ?

The hotel has no formal agreement or relationship with any auto rickshaw. They are not contracted with the hotel. If the hotel management says that you can take an auto rickshaw standing outside the hotel, it doesn’t mean we are connected to them. It is with the intention that these drivers can be traced and caught for any dissatisfaction of the guest, whereas we cannot identify the auto driver taken from the main street, and it is difficult to help the guest in such a case. But the hotel is not responsible for any auto rickshaw standing on the street.

 

41. How do I trace the driver whose services have been availed?

Please make sure you note the driver’s name as mentioned on the driving license, his vehicle number as well as his mobile number.

 

42. What is the policy for unmarried Indian couples wishing to stay at Pearl Palace Heritage?

While it is true that we serve guests from all over the globe, we must maintain strict local Indian social rules about unmarried Indian couples staying together. We apologize for this measure, but find that it is in keeping with the highest standards of conduct to do so. If this is your intent, please don’t book at our hotel room by email or any online sites. If you book online we will cancel your reservation on arrival. Recently we have seen our trust in this matter abused. Thank you for your understanding.